All Systems Operational
Platform Operational
Customer Interface Operational
REST API Operational
DNS Operational
Live Ingest Operational
Encoding Engine Operational
Media Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Encoding queue (file-based, on-demand)
Fetching
Platform uptime
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Platform Response Time ?
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Player Configuration Delivery
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Media Delivery
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Media Delivery Response Time
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REST API
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REST API Response Time
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DNS
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DNS Response Time
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Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021
Resolved - Our livestream ingest [de-origin-live-nb-02] had an outage of 4mins between 16:54 (UTC) and 16:58 (UTC). The service is in a normal state again. We are currently investigating for hardware issues.
Apr 6, 16:30 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Resolved - This incident has been resolved.
Apr 1, 19:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:27 UTC
Investigating - The processing of tracking data is currently slowed down. In some projects, no or incomplete new data has been included since Sunday, March 28, 6:00 p.m. We have recognized the problem and are working on a solution.
Mar 30, 13:26 UTC
Mar 31, 2021

No incidents reported.

Mar 30, 2021
Completed - The scheduled maintenance has been completed.
Mar 30, 13:16 UTC
Scheduled - Identified and fixed an Issue where Unique User-ids where not unique when cookies were not enabled. This issue effected mostly browser versions in corporate networks with a very large number of identical unit models (devices). See: https://docs.3q.video/en/Player/Release_Notes/v5.0.html
Mar 25, 21:28 UTC
Mar 29, 2021

No incidents reported.