All Systems Operational
Platform Operational
Customer Interface Operational
REST API Operational
DNS Operational
Live Ingest Operational
Encoding Engine Operational
Media Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Encoding queue (file-based, on-demand)
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Platform uptime
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Platform Response Time ?
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Player Configuration Delivery
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Media Delivery uptime
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Media Delivery Response Time
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REST API update
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REST API Response Time
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DNS uptime
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DNS Response Time
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Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Resolved - There is no more delay, issue solved.
Mar 15, 07:39 UTC
Investigating - Due to the currently very high demand, video and audio files are being processed with a delay during encoding. This problem will be solved quickly.

We ask for your understanding!

Mar 15, 06:34 UTC
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 07:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 07:00 UTC
Scheduled - Dear SDN user,

During this maintenance window we will add the new log level "debug" to the channel logs.
In this log level there are additional logs with messages about the status of live streams,
3rd Party Publishing and Live-to-VoD Recorder.

We do not expect any downtime during this procedure.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team

Mar 14, 06:54 UTC
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 10:03 UTC
Update - The Ingest Software has been successfully updated in New York. No ongoing issues are expected.
Mar 6, 10:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 09:00 UTC
Scheduled - Dear SDN user,

During this maintenance window, we will update our ingests [us-origin-live-nyk-01.3qsdn.com].

We do expect encoder connections to drop for some minutes.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team

Feb 20, 12:43 UTC
Mar 5, 2024

No incidents reported.