All Systems Operational
Platform Operational
Customer Interface Operational
REST API Operational
DNS Operational
Live Ingest Operational
Encoding Engine Operational
Media Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Encoding queue (file-based, on-demand)
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Platform uptime
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Platform Response Time ?
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Player Configuration Delivery
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Media Delivery uptime
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Media Delivery Response Time
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REST API update
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REST API Response Time
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DNS uptime
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DNS Response Time
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Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - Dear SDN user,

The scheduled maintenance for the framework software upgrade has been successfully completed. All affected components are still working as expected. There were no noticeable downtimes.

In case you are experiencing any noticeable issues in regards to video on demand and/or live stream functionalities, please contact our support team.

Kind regards,
3Q Team

May 19, 06:02 UTC
Verifying - The software upgrade has been performed and we are verifying that everything still works correctly.
May 19, 05:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 05:00 UTC
Scheduled - Dear SDN user,

During this maintenance we are upgrading the framework of our software to a newer version.
It is possible that you might experience minor login issues during the effective deployment process of approx. 10 minutes.

In case you are experiencing any noticeable issues in regards to video on demand and/or live stream functionalities, please contact our support team.

Kind regards,
3Q Team

May 18, 06:42 UTC
May 18, 2022
Completed - The scheduled maintenance has been completed. The planned software updated couldn't be rolled out as planned since we noticed issues during the process in time and took action of rolling back to the previous software version. Those issues had no influence on the delivery of the media content.
We will analyse the issues retroactively and schedule another maintenance soon.

May 18, 06:00 UTC
Verifying - The software upgrade has been performed and we are verifying that everything still works correctly.
May 18, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:01 UTC
Scheduled - Dear SDN user,

During this maintenance we are upgrading the framework of our software to a newer version.
It is possible that you might experience minor login issues during the effective deployment process of approx. 10 minutes.

In case you are experiencing any noticeable issues in regards to video on demand and/or live stream functionalities, please contact our support team.

Kind regards,
3Q Team

May 16, 11:55 UTC
May 17, 2022

No incidents reported.

May 16, 2022
Completed - The scheduled maintenance has been completed. The planned software updated couldn't be rolled out as planned since we noticed issues during the process in time and took action of rolling back to the previous software version. Those issues had no influence on the delivery of the media content.
May 16, 06:00 UTC
Verifying - Verification is currently underway for the maintenance items.
May 16, 05:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 UTC
Scheduled - Dear SDN user,

During this maintenance we are upgrading the framework of our software to a newer version.
We are not expecting any downtime during this procedure.

In case you are experiencing any noticeable issues in regards to video on demand and/or live stream functionalities, please contact our support team.

Kind regards,
3Q Team

May 10, 16:13 UTC
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.