3Q GmbH Status

All Systems Operational

Platform Operational

Customer Interface Operational

REST API Operational

DNS Operational

Live Ingest Operational

Encoding Engine Operational

Media Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Encoding queue (file-based, on-demand)

Fetching

Platform uptime

Fetching

Platform Response Time

Fetching

Player Configuration Delivery

Fetching

Media Delivery uptime

Fetching

Media Delivery Response Time

Fetching

REST API update

Fetching

REST API Response Time

Fetching

DNS uptime

Fetching

DNS Response Time

Fetching

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

Media Delivery Perfomance issues on VoD assets (Solved)

Postmortem - Read details
Apr 24, 19:12 UTC

Resolved - This incident has been resolved.
Apr 23, 21:46 UTC

Update - This issue is solved for now. We'll observing this issue tonight and tomorrow.
Apr 23, 21:39 UTC

Investigating - We currently experiencing performance issue in delivering vod assets. We are working on it.
Apr 23, 18:44 UTC

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Rollout of new ipv6 network

Completed - The scheduled maintenance has been completed.
Apr 15, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC

Scheduled - Important information for our customers regarding network configuration (CDN delivery).

We will be adding a new IPv6 prefix to our network and will use it to deliver content via our CDN.

New prefix: IPv6: 2a14:30c1::/32.

We will continue to use the prefixes currently in use. For reference, these are:
- IPv6: 2001:67c:6d8::/48
- IPv4: 91.242.173.0/24

Possible measures on your side:
- If you have not yet implemented IPv6 or have actively disabled it, there is no need to change this.
- If you have explicitly allowed all data traffic to/from 2001:67c:6d8::/48, you must also allow the new prefix 2a14:30c1::/32.
- This applies in particular if you use "split tunneling" in your VPN/company.
- Please implement the corresponding rules immediately if required

We will start the Rollout at 9am CEST and finish before noon.
Apr 4, 13:03 UTC

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.