3Q GmbH Status

All Systems Operational

Platform Operational

Customer Interface Operational

REST API Operational

DNS Operational

Live Ingest Operational

Encoding Engine Operational

Media Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Encoding queue (file-based, on-demand)

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Platform uptime

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Platform Response Time

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Player Configuration Delivery

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Media Delivery

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Media Delivery Response Time

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REST API

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REST API Response Time

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DNS

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DNS Response Time

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Past Incidents

Apr 12, 2021

No incidents reported today.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

Live ingest outage on [de-origin-live-nb-02]

Resolved - Our livestream ingest [de-origin-live-nb-02] had an outage of 4mins between 16:54 (UTC) and 16:58 (UTC). The service is in a normal state again. We are currently investigating for hardware issues.
Apr 6, 16:30 UTC

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

Degraded performance Analytics Processing

Resolved - This incident has been resolved.
Apr 1, 19:57 UTC

Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:27 UTC

Investigating - The processing of tracking data is currently slowed down. In some projects, no or incomplete new data has been included since Sunday, March 28, 6:00 p.m. We have recognized the problem and are working on a solution.
Mar 30, 13:26 UTC

Mar 31, 2021

No incidents reported.

Mar 30, 2021

Player release v5.0.11. [Bugfix]

Completed - The scheduled maintenance has been completed.
Mar 30, 13:16 UTC

Scheduled - Identified and fixed an Issue where Unique User-ids where not unique when cookies were not enabled. This issue effected mostly browser versions in corporate networks with a very large number of identical unit models (devices). See: https://docs.3q.video/en/Player/Release_Notes/v5.0.html
Mar 25, 21:28 UTC

Mar 29, 2021

No incidents reported.